Privacy Policy
Last updated 19 September 2026
Butler is the care navigation service operated by Parlor Health, Inc. for Medicare patients between office visits. This policy explains what information we collect, why we collect it, and what we do and do not do with it.
We do not sell your information, and we never share mobile opt-in data or phone numbers with third parties for marketing. Your consent to receive text messages from us is used only to send you messages about your own care.
Who we are
Parlor Health, Inc., operating as Butler, is a healthcare provider. When you enroll, we become part of your care team. That means this policy operates alongside — not instead of — your rights under the Health Insurance Portability and Accountability Act (HIPAA) and the Notice of Privacy Practices we provide at enrollment.
What we collect
| Category | Examples | Why |
|---|---|---|
| Identity and contact | Name, date of birth, phone number, address | To identify you and reach you |
| Coverage | Medicare identifiers, insurance details | To confirm eligibility and bill for covered services |
| Health information | Conditions, medications, care plan, your replies to our check-ins | To deliver navigation services and escalate concerns to a clinician |
| Service records | Messages sent and received, calls, time our staff spent on your care | To document the care provided, as Medicare requires |
Text messages
If you agree to receive text messages, we use them to check in on your condition, share information from your care team, and coordinate services on your behalf.
- We only message you after you have consented during an enrollment visit with a Parlor Health clinician. That consent is recorded in your chart before any message is sent.
- Message frequency varies with your care plan.
- Message and data rates may apply from your carrier.
- Reply STOP at any time to stop receiving messages. Reply HELP for help, or contact us at the address below.
- Stopping messages does not end your care. It does not affect your Medicare benefits or your relationship with any other provider.
No mobile information is sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party, except with the messaging service provider strictly necessary to deliver your messages.
How we use your information
- Treatment — to provide navigation services and coordinate with your clinicians.
- Payment — to bill Medicare for services we provided to you.
- Operations — to document care, meet legal and regulatory obligations, and improve the quality of our service.
We do not use your health information for advertising, and we do not sell it.
Who we share it with
We share the minimum necessary information with:
- Your clinicians and other members of your care team.
- Medicare and other payers, in order to bill for covered services.
- Service providers who support our operations — for example our hosting provider and our text messaging provider — each of whom is bound by a Business Associate Agreement requiring them to protect your information.
- Anyone else you direct us to, in writing.
- Authorities where the law requires it.
How long we keep it
We retain medical records and the documentation supporting our claims for as long as required by federal and state law, which for Medicare records is generally at least seven years and may be longer depending on your state.
How we protect it
Information is encrypted in transit and at rest. Access is limited to workforce members who need it for your care, and every access is logged. We maintain written security policies and train our workforce on them.
Your rights
Under HIPAA you have the right to see and get a copy of your record, ask us to correct it, get a list of certain disclosures we have made, ask us to restrict how we use it, and ask us to communicate with you in a particular way. To exercise any of these, write to us at the address below. You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights, and we will not retaliate against you for doing so.
Children
Our services are for Medicare beneficiaries. We do not knowingly collect information from children.
Changes
If we change this policy we will post the new version here and update the date at the top. Material changes affecting how we use your health information will be communicated to you directly.
Contact us
Questions, requests, or complaints: privacy@parlorhealth.com