Common questions

Yes. Parlor is billed to Medicare Part B under two benefits Medicare created for exactly this kind of help: Principal Illness Navigation and Community Health Integration. You don’t need a separate plan or membership.

Many people pay nothing, but it depends on your coverage. As with most Part B services, you may owe 20% coinsurance once you’ve met your Part B deductible for the year. A Medigap (supplement) policy or Medicaid usually covers that 20%. With a Medicare Advantage plan, your plan sets your share. We’ll tell you exactly what applies to you before you start, and you can say no.

People with Medicare Part B who have one or more serious, long-term health conditions, such as heart failure, COPD, cancer, dementia or Parkinson’s. It also covers people whose care is held back by everyday barriers, like getting to appointments, paying for food, or keeping the lights on. There’s no fixed list. A Parlor clinician talks with you and decides whether you qualify.

You can still use Parlor. Medicare Advantage plans have to cover the same Part B services Original Medicare does, including this one, and you don’t need your plan’s approval first. What you pay, and whether your plan cares which providers you use, depends on the plan. We’ll check yours and tell you before you start.

One person who gets to know you and does the legwork. Your advocate makes the calls to doctors’ offices, pharmacies, equipment suppliers and your insurance plan. They fill in forms, keep track of deadlines, and tell you when something is sorted. Advocates are Medicare experts, trained in how the whole system works, from Medicare and Medicaid to plans, pharmacies, suppliers and local services. Whatever you need help with, they can take it on. You can reach them by text or phone, and there’s no app or login.

No. Your advocate isn’t a doctor and won’t change your treatment. You start with a short visit with a Parlor clinician, who learns about your health and makes sure Parlor is a good fit. After that, if something your advocate hears needs medical attention, they bring it to the right clinician. Your own doctors stay your doctors.

Yes, with your permission. A son, daughter or caregiver can help you sign up, join calls, and hear updates, as long as you tell us you’re comfortable with that. You’re the patient, so you agree to the service yourself at your first visit, and you decide who we can talk to.

Parlor is a healthcare provider, so your information is protected by HIPAA, the federal health privacy law. We encrypt your information, only the people caring for you can see it, and every time someone opens your record is logged. We don’t sell your information or use it for advertising. Our privacy policy has the details.

Yes. You can stop whenever you want, for any reason, by telling anyone on our team. It doesn’t affect your Medicare benefits or your care with your other doctors. You can also reply STOP to our texts at any time.

No. We don’t sell, recommend or switch insurance plans, and we never will. If you want help comparing plans, we’ll point you to your state’s free SHIP counselors.

Tell us. Medicare lets only one practice provide this service in a month. If your doctor’s office or another program already does, we’ll work out together which is the better fit.

No. If you’re having a medical emergency, call 911 or go to the nearest emergency room. We don’t watch messages around the clock.